> For the complete documentation index, see [llms.txt](https://storescribe.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://storescribe.gitbook.io/docs/contact.md).

# Contact Support

We're here to help! Choose the best way to reach us.

## Before You Contact Us

You might find your answer faster by:

1. **Searching our help docs** - Use the search bar above
2. **Checking the** [**FAQ**](/docs/faq.md) - Common questions answered
3. **Reviewing related articles** - Browse by topic in the sidebar
4. **Checking your Daily Brief email** - Many answers are in your daily intelligence email

## Email Support

**<support@storescribe.ai>**

Best for:

* Account issues
* Billing questions
* Technical problems
* General inquiries

### Response Time

We typically respond within 24 hours during business days (Monday-Friday).

### What to Include

Help us help you faster by including:

* [ ] Your account email address
* [ ] Description of your issue
* [ ] Steps to reproduce (if it's a bug)
* [ ] Screenshots if helpful
* [ ] Browser and device you're using

### Example Support Request

> **Subject:** Can't add competitor
>
> Hi, I'm trying to add a competitor but getting an error message that says "Unable to process request."
>
> **Account email:** <myemail@example.com>
>
> **Steps I took:**
>
> 1. Clicked "Add Competitor"
> 2. Entered competitor name and URL
> 3. Clicked Save
> 4. Error appeared
>
> **Browser:** Chrome on Windows
>
> **Screenshot:** \[attached]

## Feature Requests

Have an idea to make Storescribe better? We'd love to hear it!

**Email:** <feedback@storescribe.ai>

When submitting a feature request:

* Describe what you'd like to see
* Explain how it would help your business
* Share any examples from other products

{% hint style="success" %}
We read every feature request and prioritize based on customer feedback!
{% endhint %}

## Bug Reports

Found something broken? Let us know.

**Email:** <support@storescribe.ai>

**Subject line:** Bug Report - \[Brief description]

Include:

* What happened
* What you expected to happen
* Steps to reproduce
* Browser and device
* Screenshots or screen recordings

## Urgent Issues

For urgent issues affecting your business:

* Use "URGENT" in your email subject line
* We prioritize these requests
* Response typically within a few hours

## What's NOT Urgent

* Feature requests
* General questions
* Billing inquiries (unless payment is failing)

## Business Hours

Our support team is available:

**Monday - Friday** 9:00 AM - 6:00 PM PST

Emails received outside these hours will be answered the next business day.

## Social Media

Follow us for updates and tips:

* Twitter: [@storescribe](https://twitter.com/storescribe)

{% hint style="warning" %}
**Note:** For account-specific issues, please email support rather than reaching out on social media.
{% endhint %}

## Privacy & Security Concerns

For privacy-related requests or security concerns:

**Email:** <privacy@storescribe.ai>

## We Appreciate Your Feedback

Whether it's a bug report, feature idea, or just telling us what you think - we genuinely appreciate hearing from you. Your feedback makes Storescribe better for everyone.