> For the complete documentation index, see [llms.txt](https://storescribe.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://storescribe.gitbook.io/docs/billing/cancellation.md).

# Cancellation & Refunds

We're sorry to see you go, but we make cancellation straightforward. Here's everything you need to know.

## How to Cancel

### Step 1: Access Billing

1. Go to **Settings** > **Billing**
2. Click **Manage Subscription** or **Billing Portal**

### Step 2: Cancel Subscription

1. In the billing portal, find **Cancel subscription**
2. You may be asked why you're canceling (optional)
3. Confirm your cancellation

### Step 3: Confirmation

You'll receive:

* On-screen confirmation
* Email confirmation
* Details about when access ends

## What Happens When You Cancel

### Immediate Effects

* Your subscription is marked for cancellation
* No further charges will be made
* You keep full access until the end of your billing period

### At End of Billing Period

* Access to premium features ends
* Your data remains saved
* You can reactivate anytime

{% hint style="info" %}
**Your data is safe.** We don't delete your data when you cancel. If you return, everything will be there.
{% endhint %}

## Refund Policy

### Standard Policy

Subscriptions are non-refundable for partial months. However, we handle each situation individually:

* **Accidental signup** - Contact us within 48 hours
* **Technical issues** - We'll work to resolve or refund
* **Billing errors** - We'll correct and refund as needed

### Requesting a Refund

If you believe you're entitled to a refund:

1. [Contact support](/docs/contact.md)
2. Include your account email
3. Explain your situation
4. We'll review and respond promptly

## Reactivating After Cancellation

### Before Billing Period Ends

If you change your mind before your access ends:

1. Go to **Settings** > **Billing**
2. Click **Reactivate Subscription**
3. Your subscription continues as normal

### After Access Has Ended

To come back after cancellation:

1. Log into your account
2. Go to **Settings** > **Billing**
3. Choose a plan
4. Enter payment details
5. Welcome back!

Your previous data and settings will be restored.

## Pausing Instead of Canceling

Need a break but plan to return? [Contact support](/docs/contact.md) about pause options rather than canceling.

## Before You Go

### Have You Tried...

{% hint style="success" %}
**Getting help?** Our support team can often solve issues that might be causing frustration.
{% endhint %}

{% hint style="success" %}
**Giving feedback?** Let us know what would make Storescribe work better for you.
{% endhint %}

{% hint style="success" %}
**Exploring features?** You might be missing features that could help your business.
{% endhint %}

## Feedback

We'd love to know why you're leaving. Your feedback helps us improve:

* What wasn't working for you?
* What would have made you stay?
* What could we do better?

[Share feedback](/docs/contact.md) - it only takes a minute and really helps.

## FAQ

### Will I lose my data?

No. Your data is saved and will be available if you return.

### Can I get a prorated refund?

We don't offer prorated refunds for unused time, but you keep access until your billing period ends.

### Can I cancel during my free trial?

Yes! Cancel anytime during your trial and you won't be charged.

### How do I know it's canceled?

You'll receive email confirmation and can verify in Settings > Billing.

## Related Articles

* [Subscription Plans](/docs/billing/subscription-plans.md)
* [Managing Your Subscription](/docs/billing/manage-subscription.md)
* [Contact Support](/docs/contact.md)